Shipping policy

Effective date: September 9, 2026

This policy applies to orders placed at CreaseProtectors.com.

1. Where we ship

We ship to addresses in all 50 United States and Washington, D.C. This includes Alaska and Hawaii.

At launch, we do not ship internationally, to U.S. territories, or to APO/FPO military addresses.

2. Shipping charges

Standard shipping is free when the merchandise subtotal is $50.00 or more after discounts and before tax.

For a merchandise subtotal below $50.00, standard shipping is a flat $4.99. An expedited shipping option is also available for a flat $15.00. Every applicable shipping charge is displayed before the order is submitted.

3. Processing

An ordinary in-stock order will be handed to the carrier within one business day after a properly completed order is received. Business days exclude Saturdays, Sundays, and U.S. federal holidays.

A product clearly identified before purchase as a preorder, backorder, or made-to-order item may have a different stated shipping date. The date disclosed for that item controls.

We maintain a reasonable basis for shipping representations. If we cannot ship within the time stated when the customer orders—or within 30 days if no shipping time was stated—we will provide the legally required delay notice, a revised shipping date, and the right to cancel for a prompt refund. We will obtain consent to the delay when required by law.

4. Delivery estimates

Standard shipping generally arrives within 3 to 8 business days after the order ships, and the expedited option within 1 to 2 business days. The processing time described in section 3 is in addition to transit. The estimated delivery date for a specific order is displayed at checkout. These are estimates and are not guaranteed delivery dates unless an option is expressly identified as guaranteed.

5. Tracking

When tracking is available, we will send a shipment confirmation with tracking information after the carrier accepts the package.

6. Packaging

To reduce unnecessary packaging, products may ship without a retail box. Orders are packaged for transit and include or link to installation, sizing, trimming, and care instructions. Shields should be marked for their intended side and size.

7. Risk of loss

Risk of loss passes to the customer when the order is delivered to the shipping address supplied at checkout, not merely when we give the package to the carrier.

8. Delayed, lost, or missing packages

Email support@creaseprotectors.com if tracking has not moved for five business days or if tracking shows delivery but the package cannot be located. We will provide an initial response within one business day, investigate with the carrier, and provide the legally appropriate replacement or refund when a package was not delivered.

Before reporting a package as missing, check the delivery location, household members, building staff, and any carrier notice.

9. Incorrect or incomplete addresses

Review the shipping address before submitting the order and contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

If a package is returned because the customer supplied an incorrect or incomplete address, we will offer reshipment, which may require payment of the actual additional shipping charge, or a refund under the Return and Refund Policy. If the address error was ours, we will correct it at no charge.

10. Contact

Crease Protectors LLC, a Texas limited liability company
8700 Stonebrook Parkway, P.O. Box 2192, Frisco, Texas 75034, United States
Email: support@creaseprotectors.com
Support hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Central Time