Refund policy

Effective date: September 5, 2026

This policy applies to products purchased directly from CreaseProtectors.com from Crease Protectors LLC, a Texas limited liability company.

1. Thirty-day return period

You may request a return within 30 days after delivery.

Reasonable trial use to evaluate fit is permitted. To qualify for a discretionary return, the product must not have been cut, trimmed, punctured, intentionally damaged, or otherwise modified and must be returned in substantially the condition in which it was received.

Original retail packaging is not required because products may ship without retail boxes. Include all components supplied with the item.

2. Multi-packs and combinations

A 2-pair pack, 10-pair pack, or Flex + Armor combination must be returned complete to qualify for a discretionary 30-day refund. Individual defective units remain eligible for warranty service under the Limited One-Year Warranty.

3. Free return shipping

We provide a prepaid return label for an eligible return. The label is sent after the return is approved; it is not automatically enclosed in every shipment.

The customer must tender the return package to the designated carrier within seven calendar days after the label is issued. If that period expires, contact us before shipping so we can determine whether the return remains within the original 30-day return period and issue updated instructions when appropriate.

4. How to start a return

  1. Email support@creaseprotectors.com within 30 days after delivery.
  2. Include the order number and identify the items being returned.
  3. We will provide an initial response within one business day.
  4. If the return is eligible, we will provide return instructions and a prepaid label.
  5. Tender the package to the designated carrier within seven calendar days after label issuance.

Returns sent without authorization may be delayed because we may be unable to identify the order.

5. Refunds

After we receive and inspect an eligible return, we will issue the refund to the original payment method within three business days. Your bank, card issuer, or payment provider may take additional time to post the credit.

If the entire eligible order is returned, we will also refund any standard outbound shipping charge paid on that order. Expedited or upgraded shipping charges are not refundable unless the order was damaged, defective, incorrect, delayed because of our error, or applicable law requires otherwise.

6. Exchanges

We do not process direct exchanges. The fastest way to obtain a different size or model is to return the eligible item for a refund and place a new order. Contact us before reordering if you need sizing help.

7. Damaged, defective, or incorrect orders

If an order arrives damaged, defective, or incorrect, email support@creaseprotectors.com promptly with the order number and a photograph when reasonably available. We will correct the order, replace the affected item, or provide a refund, as appropriate, at no cost to you.

Prompt contact helps us investigate carrier or fulfillment issues; it does not reduce a right under the Limited One-Year Warranty or applicable law.

8. Cancellations

Email support@creaseprotectors.com as soon as possible if you want to cancel an order. We may be able to cancel before fulfillment begins. After an order ships, it must be handled as a return.

9. Fraud or abuse

We may reject a return that does not meet this policy or that is fraudulent or abusive, including a return containing a different, counterfeit, incomplete, or intentionally damaged product. This provision does not limit a nonwaivable legal right.

10. Contact

Crease Protectors LLC, a Texas limited liability company
8700 Stonebrook Parkway, P.O. Box 2192, Frisco, Texas 75034, United States
Email: support@creaseprotectors.com
Support hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Central Time