Terms of service

Effective date: September 5, 2026

These Terms govern use of CreaseProtectors.com and purchases from the site. The site is operated by Crease Protectors LLC, a Texas limited liability company (“Crease Protectors,” “Company,” “we,” “us,” or “our”).

1. Acceptance

By accessing or using the site, you agree to the provisions governing site use. By submitting an order, you agree to the version of these Terms, the Return and Refund Policy, Shipping Policy, and Limited One-Year Warranty presented or linked before checkout is completed. If you do not agree, do not use the site or place an order.

2. Legal seller

The legal seller, merchant of record, warrantor, and website operator is:

Crease Protectors LLC, a Texas limited liability company
8700 Stonebrook Parkway, P.O. Box 2192, Frisco, Texas 75034, United States
Email: support@creaseprotectors.com

The Company is legally separate from Shoe Shields LLC and is responsible for checkout, payments, inventory, fulfillment, returns, warranty administration, customer data, and marketing.

3. Eligibility and accounts

You must be at least 18 or the age of legal majority where you live to place an order or create an account. You agree to provide accurate, current information and safeguard account credentials.

4. Products and fit

The site sells Ultimate Flex SHIELDS®, Ultimate Armor SHIELDS®, and Flex + Armor Combo Packs as single pairs, 2-pair packs, 10-pair packs, and Flex + Armor combinations. Products are offered for U.S. men’s shoe sizes 6–14 according to the applicable size chart.

Products are wearable inserts designed to help reduce visible toe-box creasing. Ultimate Flex SHIELDS® are designed for flexible support across a wide range of sneakers, dress shoes, Chelsea boots, and other footwear. Ultimate Armor SHIELDS® are designed to provide extra-rigid support for sneakers.

Fit depends on footwear shape, construction, internal volume, size, and the wearer’s foot. Follow the sizing, installation, trimming, and care instructions. No representation that a product fits every shoe is made.

Products are not medical devices, orthotics, or personal protective equipment and are not offered to diagnose, treat, cure, or prevent a medical condition.

5. Prices, promotions, and taxes

Prices are in U.S. dollars. Applicable taxes and shipping charges are displayed before the order is submitted. We may change prices or promotions prospectively. A change will not affect an order already accepted.

At launch, we do not use crossed-out former prices, sale badges, or percentage-savings representations. We will not introduce a former-price comparison unless it is supported by genuine, documented price history for the specific product or variant.

If a material pricing or product-information error is discovered before acceptance, we may cancel the affected order and promptly refund any amount charged.

6. Orders and acceptance

An order is an offer to purchase. An automated acknowledgement confirms receipt but not acceptance. We accept an order when we send a shipment confirmation or otherwise expressly confirm acceptance.

We may reject or cancel before acceptance because of inventory limits, suspected fraud, address or payment problems, material pricing errors, legal restrictions, or another legitimate reason. If we cancel after taking payment, we will issue a prompt refund.

7. Payment

Payment is processed by Shopify or another provider presented at checkout. The provider’s handling of payment information is governed by its terms and privacy notice. You represent that you are authorized to use the submitted payment method.

8. Shipping, returns, and warranty

The Shipping Policy, Return and Refund Policy, and Limited One-Year Warranty form part of these Terms. Title and risk of loss pass upon delivery, subject to applicable law and rights for non-delivery, damage, rejection, return, or refund.

Products are not sold “as is” in a manner that disclaims implied warranties prohibited by the Magnuson-Moss Warranty Act. Any permitted limitation on implied-warranty duration appears in the Limited One-Year Warranty. State law may provide additional rights.

9. Intellectual property

The site and its original text, graphics, logos, product photographs, video, layout, and other content are owned by or licensed to the Company and protected by law. The site may be used only for personal, noncommercial shopping and information. Protected content may not be copied, reproduced, distributed, modified, scraped, or commercially exploited without permission, except as law permits.

SHIELDS® is a federally registered trademark, U.S. Registration No. 6,220,820, used by the Company under license from Wearable Shoe Tree LLC. The registration covers SHIELDS; the site does not represent that the complete model names are separately registered.

“Crease Protectors” must not use ® unless a federal registration authorizes that use. References to third-party footwear brands or models describe fit and do not imply affiliation, sponsorship, authorization, or endorsement.

Certain features of the Ultimate Double Notch design are the subject of a pending U.S. patent application. The statement will be removed or revised if the application is no longer pending.

10. U.S.-origin wording

Products may be described as “Molded in the USA” based on records establishing the molding location. The Company does not make an unqualified “Made in USA” claim unless competent and reliable evidence establishes that the product satisfies the governing standard for that broader claim.

11. Acceptable use

You may not use the site to violate law or another person’s rights; introduce malicious code; interfere with security; gain unauthorized access; impersonate; submit fraud; harvest personal data or protected content by unauthorized automated means; or purchase for unauthorized resale while falsely presenting yourself as a consumer.

12. Reviews and submissions

The site displays only reviews submitted to the new Crease Protectors company. It does not transfer or republish reviews from Shoe Shields LLC or another related company as though submitted to Crease Protectors.

If you submit a review, photograph, video, or other content, you retain ownership but grant the Company a nonexclusive, worldwide, royalty-free, sublicensable license to host, reproduce, adapt for format or length without changing meaning, display, distribute, and use it with the products, site, advertising, and business, subject to privacy and publicity rights.

You represent that you have necessary rights and that the content is truthful and lawful. Do not submit confidential information. We may remove content for legitimate reasons but do not prohibit or penalize an honest negative review.

We do not buy reviews conditioned on positive or negative sentiment. Incentives and owner, employee, agent, influencer, affiliate, or family relationships must be clearly disclosed.

13. Third-party services and site availability

Third-party services and links have their own terms and privacy practices. We are not responsible for their independent content, security, or availability.

We try to keep the site accurate, secure, and available but do not promise uninterrupted or error-free operation. To the extent permitted by law, the site itself is provided on an “as available” basis. This does not reduce the product warranty or a nonwaivable consumer right.

14. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the site or products. Aggregate liability arising from a product or order will not exceed the amount paid for it.

These limitations do not apply to express refund or warranty obligations or liability that cannot legally be limited, including fraud, willful misconduct, gross negligence where it may not be limited, personal injury caused by a legally defective product, or nonwaivable remedies under the Texas Deceptive Trade Practices–Consumer Protection Act or another law.

Some jurisdictions do not allow certain exclusions or limitations, so some may not apply.

15. Responsibility for unlawful misuse

To the extent permitted by law, you are responsible for third-party claims and reasonable costs caused by intentional unlawful misuse, infringement of another person’s rights, or unlawful submitted content. This does not require a consumer to indemnify us for our own negligence, product defect, breach, or unlawful conduct.

16. Good-faith informal resolution

Before filing a non-warranty contract or site-use lawsuit, the claimant should send a Notice of Dispute to support@creaseprotectors.com and the mailing address above, identifying the claimant, order if applicable, facts, and requested relief.

The parties will have 30 calendar days after receipt to attempt good-faith resolution. This does not require a 16 C.F.R. Part 703 warranty mechanism, delay or condition warranty enforcement, prevent an eligible small-claims filing or emergency relief, or alter a statutory deadline.

17. Governing law and venue

These Terms are governed by Texas law, except to the extent federal law or a nonwaivable law of another jurisdiction applies.

Any court proceeding the parties are legally permitted to require in Texas must be brought in a state court located in Collin County, Texas, or in the United States District Court with jurisdiction over Collin County. This does not prevent an eligible small-claims matter or a nonwaivable right to another forum.

These Terms do not require arbitration or waive class-action participation. Any future arbitration provision must be separately drafted, reviewed, and prospectively accepted.

18. Changes, severability, and no waiver

We may update these Terms prospectively by posting a revised version and effective date. The Terms presented when an order is submitted govern that order unless law requires otherwise or the customer expressly agrees.

If a provision is unenforceable, it will be enforced to the maximum lawful extent or severed, and the remainder continues. Failure to enforce once is not a future waiver.

19. Contact

Crease Protectors LLC, a Texas limited liability company
8700 Stonebrook Parkway, P.O. Box 2192, Frisco, Texas 75034, United States
Email: support@creaseprotectors.com
Support hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Central Time